Teller

MTB (M&T Bank)

Amherst, MA, United States
Base: $18.00 - $26.21 hourly; bonus/equity: not sp...
On-site
Customer service standards
Digital demonstrations
Lobby management
M&T Bank is hiring a Teller to enhance branch customer experience through effective transaction processing and personalized service. The role requires a high school diploma, customer service experience, and strong communication skills, with a focus on digital engagement and customer management

Job Summary

  • Specializes in our branch customer experience through digital engagement, lobby management, transactional processing and retail servicing interactions.
  • Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
  • The position is responsible for providing exceptional service to branch customers and resolving routine customer problems in a timely manner.

Matching Summary

Match Score: 85

M&T Bank is hiring a Teller to enhance branch customer experience through effective transaction processing and personalized service. The role requires a high school diploma, customer service experience, and strong communication skills, with a focus on digital engagement and customer management.

Salary

Base: $18.00 - $26.21 Hourly; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Customer service standards
  • Digital demonstrations
  • Lobby management
  • Accurate transaction processing
  • Escalated account services
  • AML/BSA/KYC activities

Nice-to-have

  • Empathy
  • Customer centricity
  • Flexibility and adaptability
  • Digital fluency
  • Entrepreneurial spirit
  • Critical thinking

Key Requirements

  • High school diploma or equivalent (GED)
  • Minimum of 6 months customer service experience
  • Data entry and/or cash handling experience
  • Proven verbal communication skills
  • Proven interpersonal skills
  • Ability to stand for long periods of time
  • Ability to lift light to heavy objects weighing 5lbs – 30 lbs.

Work Rights

Not specified

Tailored Resume

Cover Letter