Senior Technical Support Engineer

Workday

Japan
Hybrid (minimum 50% in-office time per quarter)
3+ years technical support experience
Bilingual japanese and english fluency
Splunk kibana grafana troubleshooting
Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, focusing on providing exceptional technical support and ensuring a positive customer experience. The ideal candidate will possess strong technical skills, particularly in SaaS solutions, and be fluent in both Japanese and English

Job Summary

  • This role involves diagnosing and resolving highly technical software issues for a Fortune 500 AI platform while ensuring an excellent user experience.
  • The position requires bilingual fluency in Japanese and English to serve as a key point of contact for major strategic customers in Japan.
  • Candidates will utilize monitoring tools like Splunk, Kibana, and Grafana to troubleshoot performance issues within a hybrid work environment.

Matching Summary

Match Score: 85

Workday is seeking a Senior Technical Support Engineer for a hybrid role in Japan, focusing on providing exceptional technical support and ensuring a positive customer experience. The ideal candidate will possess strong technical skills, particularly in SaaS solutions, and be fluent in both Japanese and English.

Skills & Requirements

Must-have

  • 3+ years technical support experience
  • Bilingual Japanese and English fluency
  • Splunk Kibana Grafana troubleshooting
  • SaaS solution support expertise
  • JIRA or ticketing system experience

Nice-to-have

  • Experience with Workday platform
  • Strong analytical problem-solving skills
  • Ability to manage multiple urgent issues
  • Confident verbal and written communication
  • Collaborative team player mindset

Key Requirements

  • 3+ years proven technical support experience
  • Fluency in speaking reading and writing Japanese and English
  • Experience with Workday Salesforce JIRA Microsoft Office Google Workspace

Work Rights

Not specified

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