As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations
Job Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Your responsibilities include proactively managing employer accounts, including outstanding premiums, to ensure timely resolution and reduce aged debt.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and a corporate wellbeing program.
Matching Summary
As a Policy Specialist, you will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
Skills & Requirements
Must-have
WorkSafe insurance policies
premium obligations
customer service experience
explain complex information
manage conversations about payments
Nice-to-have
workers compensation experience
regulated environment experience
financial concepts understanding
learning culture
diverse and inclusive team
Key Requirements
Experience in customer service, contact centre, or debt collection
High attention to detail
Ability to prioritise and manage competing deadlines
Comfortable working with systems and learning new processes