Voice Network Engineer

Unisys

Voice & cloud contact center technologies
Cloud contact center as a service
On premise contact center technologies
Provide support for Global Contact Center and audio/video conferencing

Job Summary

  • Provide support for Global Contact Center and audio/video conferencing.
  • Ensure video conferencing endpoints are operational and up to date.
  • Respond to user trouble tickets related to Cloud Contact Center within service levels.

Matching Summary

Provide support for Global Contact Center and audio/video conferencing.

Skills & Requirements

Must-have

  • Voice & Cloud Contact Center Technologies
  • Cloud Contact Center as a Service
  • On Premise Contact Center Technologies
  • 24x7 Support environment

Nice-to-have

  • Basic understanding of Network Infrastructure
  • Active participation in Disaster Recovery plans

Key Requirements

  • 3+ years of experience in Voice Technologies
  • 2+ years of experience in Cloud Contact Center
  • Experience with Avaya, Cisco, Genesys

Work Rights

Not specified

Tailored Resume

Cover Letter