Bilingual Member Support Specialist (spanish)

Smithrx

Lehi, UT, US
Base: $21.50 ph; bonus/equity: not specified; bene...
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Fluent spanish and english speaking skills
2+ years call center experience required
Hybrid onsite and remote work location
** SmithRx is seeking a Bilingual Member Support Specialist fluent in Spanish and English to join their Member Support Team. The role focuses on providing exceptional customer service to members regarding their pharmacy benefits, requiring strong communication skills and a customer service background. **

Job Summary

  • SmithRx is a rapidly growing Health-Tech company dedicated to disrupting the Pharmacy Benefit Management sector.
  • The role involves answering inbound calls and resolving member inquiries regarding pharmacy benefits in both English and Spanish.
  • Employees receive competitive pay, comprehensive wellness benefits covering up to 90% of costs, and 3 weeks of PTO.

Matching Summary

Match Score: 75

** SmithRx is seeking a Bilingual Member Support Specialist fluent in Spanish and English to join their Member Support Team. The role focuses on providing exceptional customer service to members regarding their pharmacy benefits, requiring strong communication skills and a customer service background. **

Salary

Base: $21.50 per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, Life, Disability, 401(k), PTO

Skills & Requirements

Must-have

  • Fluent Spanish and English speaking skills
  • 2+ years call center experience required
  • Hybrid onsite and remote work location
  • 100% attendance during training period
  • Proficiency in Mac and Google Suite

Nice-to-have

  • Experience with Salesforce Service Cloud
  • Background in insurance or medical billing
  • Prior experience resolving complex issues
  • High degree of empathy and active listening
  • Passion for helping people and mission-driven culture

Key Requirements

  • HS Diploma, GED or equivalent
  • Must be located locally in Lehi UT or Plano TX
  • Requires 100% attendance during training period

Work Rights

Not specified

Tailored Resume

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