Business Retention Representative (rbar)

Hargray Communications Group Inc

Remote
Customer service and problem-solving
Contract renewal and development
Upselling telecommunication products
Develop, renew contracts, and maintain a base of existing business customers for voice and broadband services

Job Summary

  • Develop, renew contracts, and maintain a base of existing business customers for voice and broadband services.
  • Utilize problem-solving techniques to retain customers who call to reduce or cancel services, and identify reasons for dissatisfaction for prompt resolution.
  • An excellent benefits package is offered, including medical, dental, vision plans, life insurance, paid time off, and a 401(k) with a 100% company match after one year.

Matching Summary

Develop, renew contracts, and maintain a base of existing business customers for voice and broadband services.

Skills & Requirements

Must-have

  • Customer service and problem-solving
  • Contract renewal and development
  • Upselling telecommunication products
  • Independent and team work environment

Nice-to-have

  • Patient and calm demeanor
  • Proactive customer engagement
  • Respectful and empathetic communication
  • Adaptable to customer needs

Key Requirements

  • High school diploma or GED
  • 3-6 months related experience or training
  • Associate's degree preferred
  • Prior sales experience preferred
  • Telecommunications experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter