Amex GBT offers an inclusive and collaborative culture where employees can make an impact on the travel industry through their work
Job Summary
Amex GBT offers an inclusive and collaborative culture where employees can make an impact on the travel industry through their work.
The role involves developing and optimizing workforce schedules while managing real-time performance metrics to ensure operational efficiency and service excellence.
Employees benefit from flexible health and welfare plans, extensive learning opportunities, travel perks, and a commitment to inclusion and equal opportunity.
Matching Summary
Amex GBT offers an inclusive and collaborative culture where employees can make an impact on the travel industry through their work.
Skills & Requirements
Must-have
Advanced proficiency in IEX and Cisco tools
Real-time contact center performance monitoring
Workforce schedule development and optimization
Intraday staffing adjustments and management
Data analysis and reporting skills
Stakeholder collaboration and communication
Nice-to-have
Experience with multi-skilled or multi-channel environments
Smartsync analytical tool experience
Change management and continuous improvement mindset