Reservation and Call Center Executive (Capella Connects)

CAPELLA HOTEL, SINGAPORE

Singapore, Singapore
Not specified
Strong customer service skills
Fluent english and chinese communication
Flexible schedule including weekends
Capella Hotel Singapore is seeking a Reservation and Call Center Executive who will be responsible for handling guest inquiries and processing reservations. The ideal candidate should possess strong customer service and communication skills, with fluency in English and Chinese, and experience in hotel property management systems

Job Summary

  • The role involves handling reservation enquiries and communications from guests, travel agents, and referral networks.
  • Employees must answer questions regarding hotel facilities, airline partnerships, local attractions, and directions.
  • The position requires processing reservations, creating confirmation letters, and monitoring advance deposits accurately.

Matching Summary

Match Score: 85

Capella Hotel Singapore is seeking a Reservation and Call Center Executive who will be responsible for handling guest inquiries and processing reservations. The ideal candidate should possess strong customer service and communication skills, with fluency in English and Chinese, and experience in hotel property management systems.

Skills & Requirements

Must-have

  • Strong customer service skills
  • Fluent English and Chinese communication
  • Flexible schedule including weekends

Nice-to-have

  • Experience with hotel property management systems
  • Familiarity with extranets and central reservations systems
  • Ability to process group contracts

Key Requirements

  • Fluency in English and Chinese
  • Willingness to work flexible schedules
  • Experience with hotel property management systems

Work Rights

Not specified

Tailored Resume

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