Aman Customer Engagement Specialist - Aman New York
Aman
New York, NY, United States
Base: $37.38 hourly; bonus/equity: not specified; ...
Guest booking and correspondence management
Inter-departmental collaboration
Knowledge of hotel suites and amenities
The Aman Customer Engagement Specialist will design and deliver a transformational and elevated experience to guests at Aman New York
Job Summary
The Aman Customer Engagement Specialist will design and deliver a transformational and elevated experience to guests at Aman New York.
This role involves managing guest bookings and correspondence across various departments including Food and Beverage, Spa, Front Office, Concierge, and Housekeeping.
Aman offers competitive benefits including international career opportunities, subsidized health benefits, 401K plan, complimentary stays at Aman properties, and wellness events.
Matching Summary
The Aman Customer Engagement Specialist will design and deliver a transformational and elevated experience to guests at Aman New York.
Salary
Base: $37.38 hourly; Bonus/Equity: Not specified; Benefits: Comprehensive health benefits, 401K plan, complimentary stays, discounts, wellness events
Skills & Requirements
Must-have
Guest booking and correspondence management
Inter-departmental collaboration
Knowledge of hotel suites and amenities
Use of hotel technology and systems
Professional and conversational communication
Nice-to-have
Multi-tasking and time-management skills
Commitment to guest service
Experience in sales or customer service
Detail-oriented approach
Warm and personalized hospitality
Key Requirements
Graduate of Hotel School or College Degree
2-3 years hospitality or guest services experience