Service Management Team Engineer

S&P Global Market Intelligence

Not specified; not specified; competitive pyy with...
2+ years technical support experience
Linux/unix system proficiency
Sql database management skills
The role involves providing L2 technical support and incident management for production environments within a globally distributed team

Job Summary

  • The role involves providing L2 technical support and incident management for production environments within a globally distributed team.
  • Candidates will design automation solutions to reduce manual work and enhance operational resilience using scripting and workflow tools.
  • S&P Global offers comprehensive benefits including health coverage, flexible downtime, continuous learning resources, and retirement planning.

Matching Summary

The role involves providing L2 technical support and incident management for production environments within a globally distributed team.

Salary

Not specified; Not specified; Competitive pay with retirement planning and education programs

Skills & Requirements

Must-have

  • 2+ years technical support experience
  • Linux/Unix system proficiency
  • SQL database management skills
  • Python or Shell scripting ability
  • AWS or Azure cloud platform knowledge
  • Splunk or CloudWatch monitoring tools
  • JIRA or ServiceNow ticketing systems
  • 24x5 on-call support availability

Nice-to-have

  • Financial services regulatory reporting knowledge
  • Power Automate workflow automation experience
  • Docker and Kubernetes containerization skills
  • GitHub CI/CD pipeline expertise
  • ITIL service management certification
  • Strong client-facing communication skills
  • Proactive problem-solving mindset

Key Requirements

  • Bachelor's degree in Computer Science or Engineering
  • Equivalent work experience if no degree held
  • Ability to work flexible 24x5 schedules
  • Strong analytical and troubleshooting capabilities

Work Rights

Not specified

Tailored Resume

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