Service Desk Support Analyst

GOLDTECH RESOURCES PTE LTD

Singapore
Level 1 and level 2 it support
Microsoft 365 troubleshooting
Windows and macos environments
This role serves as the primary human escalation channel for end users when automated self-service solutions require intervention

Job Summary

  • This role serves as the primary human escalation channel for end users when automated self-service solutions require intervention.
  • The successful candidate will troubleshoot issues related to user access, authentication, Microsoft 365 applications, and network connectivity.
  • Candidates are expected to utilize AI-assisted capabilities such as automated summaries and guided workflows to enhance resolution efficiency.

Matching Summary

Match Score: 85

This role serves as the primary human escalation channel for end users when automated self-service solutions require intervention.

Skills & Requirements

Must-have

  • Level 1 and Level 2 IT support
  • Microsoft 365 troubleshooting
  • Windows and macOS environments
  • VPN connectivity support
  • ITSM ticket management

Nice-to-have

  • AI-assisted support tools experience
  • Unix or Linux environment knowledge
  • ServiceNow platform familiarity
  • Customer-centric communication skills
  • Knowledge base documentation contribution

Key Requirements

  • 1–2 years of IT Service Desk experience
  • Strong hands-on Windows and macOS support
  • Familiarity with enterprise ITSM platforms

Work Rights

Not specified

Tailored Resume

Cover Letter