Analyst, Asia Customer Connectivity Epop Support

3M

Esker order management
Itsm ticket monitoring
Process quality control
Responsible for order management via ESKER, process quality control, and touchless rate improvement

Job Summary

  • Responsible for order management via ESKER, process quality control, and touchless rate improvement.
  • Focus on improving the touchless rate and monitoring ITSM ticket queues for timely resolution.
  • Provide training and consulting to other teams for continuous improvements and quality enhancement.

Matching Summary

Responsible for order management via ESKER, process quality control, and touchless rate improvement.

Skills & Requirements

Must-have

  • ESKER order management
  • ITSM ticket monitoring
  • process quality control
  • English communication proficiency
  • ERP systems experience

Nice-to-have

  • customer order management experience
  • data quality management
  • supply chain processes familiarity
  • proactive attitude
  • strong analytical skills

Key Requirements

  • Proficient in English communication
  • Experience with ERP systems
  • Experience with order processing platforms

Work Rights

Not specified

Tailored Resume

Cover Letter