Customer Service Representative

Petz Plaza

Durham, NC, United States
Base: $15.00ph doe; bonus/equity: tips; benefits: ...
Handling phones and customers
Welcoming pet parents and vips
Managing check-ins and check-outs
We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP

Job Summary

  • We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP.
  • You will be responsible for welcoming pet parents, answering phones, managing check-ins/check-outs, and keeping the lobby clean.
  • Perks include part-time health, mental health, and telehealth benefits, with pay starting at $15.00/hour DOE + tips.

Matching Summary

We are revolutionizing the pet industry and are looking for someone who can make every client feel like a VIP.

Salary

Base: $15.00/hour DOE; Bonus/Equity: tips; Benefits: Part-time health, mental health, and telehealth benefits

Skills & Requirements

Must-have

  • Handling phones and customers
  • Welcoming pet parents and VIPs
  • Managing check-ins and check-outs
  • Keeping lobby clean and welcoming
  • Responding to complaints professionally

Nice-to-have

  • Concierge and chaos coordinator
  • Fluent in human and hound
  • Juggling phones and muddy paws
  • Charm of a customer service pro
  • Heart of a dog mom or dad

Key Requirements

  • 1+ year customer service experience preferred
  • High school diploma or equivalent required
  • Availability on evenings, weekends, and holidays required
  • Must be able to lift 40 lbs

Work Rights

Not specified

Tailored Resume

Cover Letter