Customer Care Representative-35-19

UPS

Medellin, CO, United States
On-site
Excellent service
Provide solutions
Customer success
UPS is seeking a Customer Care Representative for their Medellin location, focusing on delivering exceptional customer service and facilitating package delivery solutions. The ideal candidate should possess strong communication and problem-solving skills, with an emphasis on customer service experience

Job Summary

  • This position helps UPS deliver excellent service and create value for customers by following processes and providing solutions to customers that enable growth.
  • Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery when necessary.
  • Meets or exceeds “Key Performance Indicator” metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).

Matching Summary

Match Score: 85

UPS is seeking a Customer Care Representative for their Medellin location, focusing on delivering exceptional customer service and facilitating package delivery solutions. The ideal candidate should possess strong communication and problem-solving skills, with an emphasis on customer service experience.

Skills & Requirements

Must-have

  • excellent service
  • provide solutions
  • customer success
  • performance goals
  • customer survey scores

Nice-to-have

  • rewarding culture
  • talented teams
  • innovative possibilities

Key Requirements

  • Strong customer service skills
  • Strong communication skills
  • Ability to manage multiple tasks
  • English 70%
  • Systems management (Office)

Work Rights

Not specified

Tailored Resume

Cover Letter