Guest Services Agent- Novotel Miami Brickell

Novotel Miami Brickell

Miami, FL, United States
On-site
Process guest check-ins and check-outs
Provide information and assistance to guests
Upsell hotel services
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements

Job Summary

  • Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.
  • Provide information and assistance to all guests and visitors, perform concierge tasks, upsell services as much as possible, and serve as an ambassador by welcoming everyone with a genuine smile and caring attitude.
  • Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.

Matching Summary

Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements.

Skills & Requirements

Must-have

  • Process guest check-ins and check-outs
  • Provide information and assistance to guests
  • Upsell hotel services
  • Maintain a neat and orderly control desk
  • Handle guest complaints
  • Use property management system

Nice-to-have

  • Genuine smile and caring attitude
  • Polished and professional role model image
  • Anticipate guest needs

Key Requirements

  • High school graduate or equivalent
  • Some college or training in Hospitality
  • Fluency in English
  • Previous experience as Front Desk Agent
  • Previous cashiering experience
  • Ability to suggestively sell

Work Rights

Not specified

Tailored Resume

Cover Letter