Service Governance And Reporting Manager- Leeds Or London

FDM Group

Leeds, United Kingdom
Not specified; not specified; annual leave + workp...
On-site
Itil framework knowledge and best practices
Servicenow report and dashboard creation
Performance analytics experience required
This role involves delivering meaningful reporting and analytical insight to support continual service improvement within the public sector

Job Summary

  • This role involves delivering meaningful reporting and analytical insight to support continual service improvement within the public sector.
  • The position requires developing high-quality dashboards and reports covering service performance, KPIs, and operational effectiveness.
  • FDM Group offers career coaching, mentoring, and opportunities to upskill throughout the entire career path.

Matching Summary

This role involves delivering meaningful reporting and analytical insight to support continual service improvement within the public sector.

Salary

Not specified; Not specified; Annual leave and workplace pension included

Skills & Requirements

Must-have

  • ITIL framework knowledge and best practices
  • ServiceNow report and dashboard creation
  • Performance Analytics experience required
  • Stakeholder meeting facilitation skills
  • RAID risk management and mitigation
  • Data analysis using Excel and PowerPoint

Nice-to-have

  • ITIL 4 Foundation certification desirable
  • Strong analytical thinking capability
  • Ability to engage diverse stakeholders
  • Forward-looking insights generation
  • Continuous improvement team collaboration

Key Requirements

  • ITIL 4 Foundation certification (desirable)
  • Hands-on ServiceNow experience
  • Advanced data analysis skills
  • Experience with Performance Analytics

Work Rights

Not specified

Tailored Resume

Cover Letter