Sr. Customer Success Manager, Enterprise - East

Smartsheet

Boston, MA, United States
Base: $112,500 - $142,500 usd; bonus/equity: marke...
On-site
3+ years customer success or account management experience
Experience maintaining high customer renewal rates
Ability to explain technical subjects to non-technical personnel
The role involves managing a set of large enterprise accounts to improve customer satisfaction, application engagement, and growth

Job Summary

  • The role involves managing a set of large enterprise accounts to improve customer satisfaction, application engagement, and growth.
  • Candidates will serve as the primary contact for customers, providing solution guidance and helping them realize value from Smartsheet.
  • Smartsheet offers competitive benefits including employer subsidized medical/vision/dental, a 401k match, and up to 24 weeks of parental leave.

Matching Summary

The role involves managing a set of large enterprise accounts to improve customer satisfaction, application engagement, and growth.

Salary

Base: $112,500 - $142,500 USD; Bonus/Equity: Market competitive incentive opportunity available; Benefits: Employer subsidized medical/vision/dental, 401k match, paid holidays, parental leave

Skills & Requirements

Must-have

  • 3+ years Customer Success or Account Management experience
  • Experience maintaining high customer renewal rates
  • Ability to explain technical subjects to non-technical personnel
  • Track record of managing large enterprise accounts

Nice-to-have

  • State & Local Government (SLG) experience preferred
  • Passion for leading edge web-based technologies
  • Willingness to travel based on business needs
  • Strong relationship building with diverse stakeholders

Key Requirements

  • Bachelor's degree in relevant field or equivalent experience
  • 3+ years of Customer Success or Account Management experience
  • US work authorization required for remote Eastern US territory

Work Rights

Not specified

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