UX Researcher and Service Designer

TOTAL EBIZ SOLUTIONS PTE. LTD.

Singapore
Not specified (suggesting onsite or hybrid based on role requirements)
Qualitative and quantitative research expertise
Gis workflow understanding and map interaction design
Customer journey mapping and service blueprinting
TOTAL EBIZ SOLUTIONS PTE. LTD. is seeking a UX Researcher and Service Designer in Singapore to enhance citizen service experiences through in-depth research and data analysis. The role requires strong project management skills and the ability to engage in both qualitative and quantitative research to inform product strategies

Job Summary

  • The role is responsible for conducting research and analyzing data to derive insights that improve the citizen service journey experience.
  • Candidates must be adept at generative and evaluative research to understand problem spaces and identify the right problems to tackle.
  • The position involves designing intuitive map interactions and dashboards specifically for government data users.

Matching Summary

Match Score: 85

TOTAL EBIZ SOLUTIONS PTE. LTD. is seeking a UX Researcher and Service Designer in Singapore to enhance citizen service experiences through in-depth research and data analysis. The role requires strong project management skills and the ability to engage in both qualitative and quantitative research to inform product strategies.

Skills & Requirements

Must-have

  • Qualitative and quantitative research expertise
  • GIS workflow understanding and map interaction design
  • Customer journey mapping and service blueprinting
  • Data analysis and actionable insight generation
  • Workshop facilitation and design thinking application

Nice-to-have

  • Strong conviction in government mission
  • Ability to deep-dive into project details
  • Hands-on onsite project site availability
  • Experience with major project management
  • Good user management skills

Key Requirements

  • Experience running major projects
  • Strong communication and user management skills
  • Methodological expertise in UX research and service design

Work Rights

Not specified

Tailored Resume

Cover Letter