Analyst - Guest Relations

Capita (digital)

Pune, India
Professional and courteous visitor greeting
High level of customer care
Promptly deal with customer complaints
Responsible for the delivery of FM services within capita managed buildings, including front of house services like reception and conference room bookings

Job Summary

  • Responsible for the delivery of FM services within capita managed buildings, including front of house services like reception and conference room bookings.
  • Ensure all customers are greeted in a professional, friendly and courteous manner, and that the highest level of customer care is adhered to at all times.
  • Manage and assist with meeting/conference room bookings, provide assistance with internal and external events, and support administrative team tasks.

Matching Summary

Responsible for the delivery of FM services within capita managed buildings, including front of house services like reception and conference room bookings.

Skills & Requirements

Must-have

  • Professional and courteous visitor greeting
  • High level of customer care
  • Promptly deal with customer complaints
  • Manage meeting room bookings
  • Assist with internal and external events
  • Raise purchase orders
  • Equipment and Fleet management

Nice-to-have

  • FM service delivery
  • Manage service delivery contractors
  • Efficient data capture for QSM and SLAs

Key Requirements

  • Permanent contract
  • Full time work

Work Rights

Not specified

Tailored Resume

Cover Letter