Base: up to $22 ph; bonus: pyy up to $22 ph (based...
Full-time, monday–friday with some weekend hours
Minimum 3 years customer service experience
At least 1 year veterinary experience required
Strong verbal and written communication skills
The Beach Park Animal Clinic is seeking a Customer Service Lead to oversee the reception team and enhance client interactions while ensuring operational efficiency. The ideal candidate will have strong customer service and veterinary experience, along with leadership skills to mentor the team and foster a positive workplace culture
Job Summary
This leadership role blends exceptional client service with team supervision and operational support to ensure outstanding client and patient experiences.
The ideal candidate will recruit, onboard, train new reception members while providing mentorship, coaching, and performance feedback.
The company offers a competitive compensation package including pay up to $22 per hour, bonus opportunities, and comprehensive benefits like medical, dental, vision, and 401(k) matching.
Matching Summary
Match Score: 85
The Beach Park Animal Clinic is seeking a Customer Service Lead to oversee the reception team and enhance client interactions while ensuring operational efficiency. The ideal candidate will have strong customer service and veterinary experience, along with leadership skills to mentor the team and foster a positive workplace culture.
Salary
Base: Up to $22 per hour; Bonus: Pay up to $22 per hour (based on experience); Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance
Skills & Requirements
Must-have
Minimum 3 years customer service experience
At least 1 year veterinary experience required
Strong verbal and written communication skills
Knowledge of animal handling and patient care
Comfort with scheduling software and EMR
Nice-to-have
Degree in veterinary or related field preferred
1-2 years leadership or supervisory experience
Demonstrated patience, empathy, and professionalism