The IT Help Desk Technician provides first-line technical support for employees and production staff in a manufacturing environment
Job Summary
The IT Help Desk Technician provides first-line technical support for employees and production staff in a manufacturing environment.
This role is responsible for troubleshooting hardware, software, network, and manufacturing system issues to ensure minimal disruption to plant operations.
At Vortex, you will be surrounded with a culture that puts your safety first in all we do.
Matching Summary
The IT Help Desk Technician provides first-line technical support for employees and production staff in a manufacturing environment.
Skills & Requirements
Must-have
Tier 1 technical support
hardware and software troubleshooting
network connectivity support
manufacturing floor device support
user account management
desktop and peripheral setup
help desk documentation
Nice-to-have
experience with ERP or MES systems
familiarity with industrial devices
IT certifications
fast-paced manufacturing environment
team support and training culture
Key Requirements
1–3 years IT support experience
knowledge of Active Directory
networking fundamentals (TCP/IP, DNS, DHCP)
associate’s or bachelor’s degree or equivalent experience
experience supporting Windows OS and Microsoft Office