CBA New Digital Businesses Pty Ltd is seeking a Product Manager for the Disputes team, focusing on enhancing customer experience in challenging situations like unauthorized transactions. The role involves collaborating with various teams to improve the end-to-end Disputes journey while balancing customer fairness and operational efficiency
Job Summary
You are motivated by improving customer experience in high‑stress situations, such as unrecognised transactions or payments that go wrong.
We are responsible for the end‑to‑end Disputes journey, balancing customer fairness, risk and operational efficiency at scale.
You’ll help deliver measurable outcomes, such as faster resolutions, higher first‑touch resolution and fewer complaints, by combining strong customer insight, product thinking and responsible AI adoption.
Matching Summary
Match Score: 85
CBA New Digital Businesses Pty Ltd is seeking a Product Manager for the Disputes team, focusing on enhancing customer experience in challenging situations like unauthorized transactions. The role involves collaborating with various teams to improve the end-to-end Disputes journey while balancing customer fairness and operational efficiency.