Vp, Digital Product And E-commerce

HSH Management Services Ltd

Hong Kong
On-site
Digital product and crm platform strategies
Optimize user experience
Drive revenue growth
Lead the evolving digital product and CRM platform strategies for The Peninsula Hotels with a focus on driving revenue growth, optimising user experience, integration of core content and commerce platforms, while improving guest retention and enhancing conversion and engagement across critical digital touchpoints

Job Summary

  • Lead the evolving digital product and CRM platform strategies for The Peninsula Hotels with a focus on driving revenue growth, optimising user experience, integration of core content and commerce platforms, while improving guest retention and enhancing conversion and engagement across critical digital touchpoints.
  • This role will oversee the brand’s primary direct digital channels and associated content and transactional systems, and will also oversee our evolving CRM/CDP platforms leveraging AI driven technology to enable personalised digital and operational experiences.
  • Exceptional benefits such as comprehensive family medical insurance (including dependants) and pension benefits.

Matching Summary

Lead the evolving digital product and CRM platform strategies for The Peninsula Hotels with a focus on driving revenue growth, optimising user experience, integration of core content and commerce platforms, while improving guest retention and enhancing conversion and engagement across critical digital touchpoints.

Skills & Requirements

Must-have

  • Digital product and CRM platform strategies
  • Optimize user experience
  • Drive revenue growth
  • Enhance guest retention and conversion
  • Oversee direct digital channels
  • Leverage AI for personalization

Nice-to-have

  • Passion for luxury hospitality
  • Globally renowned hospitality group
  • Collaborative team environment

Key Requirements

  • University degree or higher in a relevant field
  • Solid experience in digital product and CRM development in a leadership capacity
  • Preferably within hospitality or luxury retail
  • Regional or global experience preferred
  • Strong commercial mindset
  • Proven team development and people management experience
  • Excellent communication skills and socially adept
  • Fluent English with strong presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter