HP PPS Asia Pacific is seeking a Service Delivery Manager to oversee a diverse team responsible for on-site hardware and application support. The ideal candidate will have significant management experience and expertise in customer support and process improvement, while the position offers opportunities for leadership and talent development
Job Summary
This role is responsible for managing a diverse team of exempt contributors, supervisors, and lower-level managers to lead the delivery of on-site hardware and application support.
The position requires strategizing operational activities, resolving escalations, and collaborating cross-functionally to implement process improvements and policy enhancements.
Candidates must have extensive experience in managing large business units, driving talent management efforts, and evaluating solution effectiveness to ensure service level agreements are met.
Matching Summary
Match Score: 85
HP PPS Asia Pacific is seeking a Service Delivery Manager to oversee a diverse team responsible for on-site hardware and application support. The ideal candidate will have significant management experience and expertise in customer support and process improvement, while the position offers opportunities for leadership and talent development.
Skills & Requirements
Must-have
Manage exempt team members and supervisors
Deliver on-site hardware support
Resolve cross-functional escalations
Drive continuous improvement initiatives
Oversee operational tactical activities
Nice-to-have
Foster strong customer relationships
Champion planning efforts across levels
Cultivate partnerships with third parties
Shape knowledge base across regions
Provide expert consultation on design
Key Requirements
Four-year or Graduate Degree in Computer Science or related field
10+ years of job-related experience or 8-10 years of management experience
Experience in HP products, customer support, or mission critical systems