Senior Manager, Fulfillment Operations & Customer Experience, Branded Commerce

The New York Times

New York, NY, United States
Base: $135,000 - $145,000 usd; bonus/equity: annua...
On-site
8+ years e-commerce fulfillment operations
Managing 3pl partnerships and slas
Inventory accuracy and stock management
The role involves leading the network of fulfillment partners to ensure a seamless post-purchase customer journey that reflects the quality of The New York Times brand

Job Summary

  • The role involves leading the network of fulfillment partners to ensure a seamless post-purchase customer journey that reflects the quality of The New York Times brand.
  • Candidates will be responsible for overseeing inventory ownership, managing reorder timing, and conducting capacity planning for product launches and peak periods.
  • The position offers a hybrid work model based in New York headquarters with eligibility for variable pay including annual bonus and restricted stock.

Matching Summary

The role involves leading the network of fulfillment partners to ensure a seamless post-purchase customer journey that reflects the quality of The New York Times brand.

Salary

Base: $135,000 - $145,000 USD; Bonus/Equity: Annual bonus and restricted stock eligible; Benefits: Medical, dental, vision, 401(k) match, paid leave, tuition reimbursement

Skills & Requirements

Must-have

  • 8+ years e-commerce fulfillment operations
  • Managing 3PL partnerships and SLAs
  • Inventory accuracy and stock management
  • Shipping cost analysis and carrier negotiation
  • Leading customer service and escalation teams

Nice-to-have

  • Shopify platform experience
  • Developing operating procedures
  • Experience with print-on-demand vendors
  • Data-driven decision making skills

Key Requirements

  • 8+ years experience in e-commerce fulfillment
  • Experience managing 3PL partnerships
  • Proven track record in operational performance metrics
  • Experience leading customer experience departments

Work Rights

Not specified

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