Hybrid (fully remote with up to 3 days per week from home after month three)
Inbound and outbound calls
Claim administration duties
Assist worker and employer with claim process
EML is seeking a Customer Service Representative for their Parramatta office, with the opportunity for remote work flexibility after three months. The role involves supporting injured workers through the claims process, requiring empathy, excellent communication, and attention to detail
Job Summary
As part of our diverse team based in Parramatta, you will help make a positive impact on someone’s life every day.
Your role will consist of; inbound and outbound calls with external stakeholder and claim administration duties.
EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other.
Matching Summary
Match Score: 85
EML is seeking a Customer Service Representative for their Parramatta office, with the opportunity for remote work flexibility after three months. The role involves supporting injured workers through the claims process, requiring empathy, excellent communication, and attention to detail.
Skills & Requirements
Must-have
inbound and outbound calls
claim administration duties
assist worker and employer with claim process
manage telephone enquiries
recording and maintaining accurate records
Microsoft Office Suite proficiency
Nice-to-have
high level of empathy
solution focused mindset
embrace change with confidence
comfortable with multi-system environment
Key Requirements
permanent position
work-from-home flexibility considered from month three