Base: $129,600 - $237,500 usd; bonus/equity: not s...
On-site
Customer retention and upsell strategies
Build a high-performing team
Drive measurable business outcomes
Own customer retention and upsell strategies within the vertical, ensuring CSMs are presenting value to deliver measurable business outcomes to clients
Job Summary
Own customer retention and upsell strategies within the vertical, ensuring CSMs are presenting value to deliver measurable business outcomes to clients.
Build a high-performing team of vertical experts who educate and guide clients using industry-specific language and insights.
Partner with Sales, Support, and Services to align customer success efforts with overall business goals ensuring the voice of the customer.
Matching Summary
Own customer retention and upsell strategies within the vertical, ensuring CSMs are presenting value to deliver measurable business outcomes to clients.
Salary
Base: $129,600 - $237,500 USD; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
customer retention and upsell strategies
build a high-performing team
drive measurable business outcomes
industry-specific language and insights
strategic business reviews
mitigate customer risk
advocate for customer needs
Nice-to-have
thrive in a fast pace environment
strong team culture
career development
sense of ownership and purpose
Key Requirements
10+ years in a customer-facing role
2+ years of people management/leadership experience
Healthcare vertical experience is required
Experience with forecasting, risk identification, and mitigation
Deep analytical skills
Experience in Digital/Technology Account Management