Customer Journey Manager

Lloyds Banking Group

Bristol, United Kingdom
Base: £61,344 – £68,160 py; bonus/equity: not spec...
Hybrid
End-to-end customer journey ownership
Digital payments and customer details
Functional understanding of journeys
This role is responsible for shaping and improving complex digital journeys, ensuring they operate effectively across systems, teams and channels

Job Summary

  • This role is responsible for shaping and improving complex digital journeys, ensuring they operate effectively across systems, teams and channels.
  • You’ll have the opportunity to work on critical journeys involving payments, customer details management and regulated financial processes, helping to shape how customers move money and manage their information across our digital channels.
  • We’re committed to building an inclusive, diverse workplace where everyone can thrive.

Matching Summary

This role is responsible for shaping and improving complex digital journeys, ensuring they operate effectively across systems, teams and channels.

Salary

Base: £61,344 – £68,160 pa; Bonus/Equity: Not specified; Benefits: Generous pension, annual bonus, share schemes, flexible benefits, generous holiday

Skills & Requirements

Must-have

  • end-to-end customer journey ownership
  • digital payments and customer details
  • functional understanding of journeys
  • customer and business needs translation
  • data-led insight application
  • cross-functional alignment coordination

Nice-to-have

  • curiosity and collaboration values
  • continuous improvement mindset
  • agile product led delivery

Key Requirements

  • 5+ years experience owning journeys
  • Strong analytical and problem-solving skills
  • Technical fluency with Engineers
  • Experience translating needs to requirements
  • Confidence working independently
  • Strong communication and collaboration skills

Work Rights

Not specified

Tailored Resume

Cover Letter