Ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused
Job Summary
Ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
Partners with the account manager and clients to derive optimum value from IQVIA products and services by explaining and expanding the usage of current IQVIA deliverables and identifying revenue opportunities within existing clients.
May conduct product/services and process training for clients and other employees.
Matching Summary
Ensures clients obtain maximum value from products and services in order to facilitate a positive and productive long-term relationship, either broad client or offering focused.
Skills & Requirements
Must-have
client satisfaction
business relationships with clients
product deliverable meets specifications
expand usage of IQVIA deliverables
internal communications with sales
monitors performance against agreements
research and analyze client needs
Nice-to-have
mentoring and leading reps
representing manager in absence
Key Requirements
Bachelor's Degree
Four (4) years of related work experience
One (1) to two (2) years’ experience as an IQVIA Client Service Representative
Broad knowledge of client service concepts
Broad knowledge of IQVIA products and pharmaceutical industry
Meeting facilitation, presentation, and training experience
Proficiency in PC applications (Excel, PowerPoint)
Ability to communicate effectively
Manipulate large transactional databases
Demonstrated problem solving and analytical skills
Demonstrated strong customer service skills
Ability to develop and maintain relationships
Ability to travel to clients and IQVIA offices
Accreditation preferred in multiple business lines of IMS service certification program