Customer Services Coordinator

Warner Bros. Studio Tour London

London, United Kingdom
Onsite
Exceptional on-brand customer service
Maintain accurate online content
Process returns and exchanges
The Contact Centre at Warner Bros. Studio Tour London delivers world-class visitor engagement, ensuring that our visitor experience across tours and retail, from the first contact point to the last, exceeds expectations and encourages repeat visits

Job Summary

  • The Contact Centre at Warner Bros. Studio Tour London delivers world-class visitor engagement, ensuring that our visitor experience across tours and retail, from the first contact point to the last, exceeds expectations and encourages repeat visits.
  • As Customer Services Coordinator you will be a part of this high performing team, providing exceptional experiences as the first touchpoint for feedback and enquiries on behalf of Retail and the Studio Tour.
  • From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

Matching Summary

The Contact Centre at Warner Bros. Studio Tour London delivers world-class visitor engagement, ensuring that our visitor experience across tours and retail, from the first contact point to the last, exceeds expectations and encourages repeat visits.

Skills & Requirements

Must-have

  • Exceptional on-brand customer service
  • Maintain accurate online content
  • Process returns and exchanges
  • Manage customer correspondence
  • Advanced verbal communication skills
  • Excellent written communication skills

Nice-to-have

  • Championing inclusion at WBD
  • Support employee engagement programmes
  • Visitor journey championing
  • High level of flexibility required

Key Requirements

  • 2+ years customer services experience
  • Proficient in Microsoft Office
  • Work own initiative to test and review

Work Rights

Not specified

Tailored Resume

Cover Letter