Team Leader - German Language - Tech And Sales

Concentrix

Tbilisi, Georgia
**
Supervise contact center advisors
Achieve performance metrics
German c1 language proficiency
** Concentrix is seeking a Team Leader for their German Language Tech and Sales division in Tbilisi, Georgia. The role involves supervising a team of contact center advisors, ensuring performance metrics are met through coaching and support. **

Job Summary

  • Responsible for the day-to-day supervision of a group of contact center advisors, ensuring performance metrics are achieved through coaching, motivation, and accountability.
  • Effectively coach direct reports on their performance regularly and identify performance-related issues to develop action plans for improvement.
  • Ensure service delivered to customers meets contractual Key Performance Indicators and financial expectations, while promoting Concentrix values.

Matching Summary

Match Score: 75

** Concentrix is seeking a Team Leader for their German Language Tech and Sales division in Tbilisi, Georgia. The role involves supervising a team of contact center advisors, ensuring performance metrics are met through coaching and support. **

Skills & Requirements

Must-have

  • Supervise contact center advisors
  • Achieve performance metrics
  • German C1 language proficiency
  • English B2 language proficiency
  • Handle escalated customer calls
  • Conduct team meetings

Nice-to-have

  • Experience in technical support
  • Experience in sales
  • Develop and coach team members
  • Work well under pressure
  • Ability to mentor and provide direction

Key Requirements

  • Team Leading experience preferable
  • Technical support experience preferable
  • Sales experience preferable
  • German C1
  • English B2

Work Rights

Not specified

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