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Concentrix is seeking a Team Leader for their German Language Tech and Sales division in Tbilisi, Georgia. The role involves supervising a team of contact center advisors, ensuring performance metrics are met through coaching and support.
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Job Summary
Responsible for the day-to-day supervision of a group of contact center advisors, ensuring performance metrics are achieved through coaching, motivation, and accountability.
Effectively coach direct reports on their performance regularly and identify performance-related issues to develop action plans for improvement.
Ensure service delivered to customers meets contractual Key Performance Indicators and financial expectations, while promoting Concentrix values.
Matching Summary
Match Score: 75
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Concentrix is seeking a Team Leader for their German Language Tech and Sales division in Tbilisi, Georgia. The role involves supervising a team of contact center advisors, ensuring performance metrics are met through coaching and support.
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