The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods
Job Summary
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods.
Reports results of evaluations to appropriate Business stakeholders to contribute to program performance improvements.
Participates in calibration sessions and internal quality audits designed to improve overall contact quality.
Matching Summary
The Quality Evaluator role is responsible for supporting the monitoring and evaluating the quality of inbound and/or outbound calls and other customer contact methods.