Customer Service Agent - Bulgarian

KONE Bulgaria

Bucharest, Romania
Competitive salary; performance bonus included; me...
Hybrid
Bulgarian language advanced level
Romanian language advanced level
Emergency call handling experience
KONE Bulgaria is seeking a Bulgarian-speaking Customer Service Agent to join their Customer Care team in Bucharest. The ideal candidate will have strong communication skills, experience in customer service, and be able to work in a hybrid environment, providing support in both emergency and regular customer interactions

Job Summary

  • Handle urgent emergency calls and dispatch technicians to assist passengers stuck in elevators.
  • Respond to inbound customer requests within service level agreements while resolving inquiries and logging complaints.
  • Join a dynamic international company offering competitive salary, meal vouchers, and hybrid working options.

Matching Summary

Match Score: 85

KONE Bulgaria is seeking a Bulgarian-speaking Customer Service Agent to join their Customer Care team in Bucharest. The ideal candidate will have strong communication skills, experience in customer service, and be able to work in a hybrid environment, providing support in both emergency and regular customer interactions.

Salary

Competitive salary; Performance bonus included; Meal vouchers (30 RON/day) and 13th salary

Skills & Requirements

Must-have

  • Bulgarian language advanced level
  • Romanian language advanced level
  • Emergency call handling experience
  • Dispatch technician coordination
  • SLA adherence for customer inquiries

Nice-to-have

  • Empathy and calm under pressure
  • Solution-oriented mindset
  • Experience with multiple systems
  • Post-service survey skills
  • Professional communication style

Key Requirements

  • Advanced Bulgarian language proficiency
  • Advanced Romanian language proficiency
  • Basic English language skills
  • Prior customer service or call center experience

Work Rights

Not specified

Tailored Resume

Cover Letter