Customer Care Executive (contact Center)

American International Group, Inc. (AIG)

Malaysia
**
Exceptional service via multiple channels
Resolve customer complaints
Drive first contact resolution
** AIG is seeking a Customer Care Executive for its contact center in Malaysia. The role involves providing exceptional customer service through various channels, and the ideal candidate should possess strong communication skills and a proactive approach to problem-solving. **

Job Summary

  • Provide exceptional service to customers via servicing channels ie inbound phone calls, emails, faxes, social media channels.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
  • Enjoy benefits that take care of what matters: a comprehensive benefits package focused on your health, wellbeing and financial security—as well as your professional development.

Matching Summary

Match Score: 75

** AIG is seeking a Customer Care Executive for its contact center in Malaysia. The role involves providing exceptional customer service through various channels, and the ideal candidate should possess strong communication skills and a proactive approach to problem-solving. **

Skills & Requirements

Must-have

  • exceptional service via multiple channels
  • resolve customer complaints
  • drive first contact resolution
  • document customer interactions
  • English and Bahasa Malaysia proficiency

Nice-to-have

  • proactive process improvement
  • critical thinking and problem solving
  • adaptable to fast-paced environment
  • positive attitude and team player

Key Requirements

  • Minimum high school or diploma holder
  • 2 years+ contact centre experience
  • Proficient in relevant computer applications

Work Rights

Not specified

Tailored Resume

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