Customer Service Analyst Ii ( Voice Process)

Allstate Corporation

Bengaluru, India
Advanced knowledge of products and functionality
Ability to resolve escalated supervisor calls
Experience coordinating with call center operations
The position serves as a subject matter expert to improve call center efficiencies and customer relations

Job Summary

  • The position serves as a subject matter expert to improve call center efficiencies and customer relations.
  • Responsibilities include resolving complex escalated inquiries and assisting in the development of training materials.
  • Candidates must demonstrate advanced product knowledge and provide professional support to customer service specialists.

Matching Summary

The position serves as a subject matter expert to improve call center efficiencies and customer relations.

Skills & Requirements

Must-have

  • Advanced knowledge of products and functionality
  • Ability to resolve escalated supervisor calls
  • Experience coordinating with call center operations
  • Strong telecommunications knowledge
  • Ability to interpret policies and regulations

Nice-to-have

  • Role model behavior for team members
  • Experience developing training materials
  • Stakeholder relationship management skills
  • Innovative drive and challenging status quo

Key Requirements

  • 4-year Bachelor's Degree preferred
  • 0-2 years of experience preferred
  • No supervisory duties required

Work Rights

Not specified

Tailored Resume

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