Driveway Finance Corporation (DFC), part of the Lithia & Driveway family, is seeking a Business Systems Analyst I to support their modern automotive financing operations. The role involves managing support tickets, implementing system changes, and creating reports, all while ensuring a high-quality customer experience
Job Summary
As a member of a cross-functional team, the DFC Business Systems Analyst I resolve support tickets, implement system enhancements and automation, develop reports, and helps onboard and train new users.
In this role, Business Analysts directly influence our systems, our operations, and, most importantly, the experience of our customers.
We Offer Best-in-Class Industry Benefits: Competitive pay, Medical, Dental, and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.
Matching Summary
Match Score: 85
Driveway Finance Corporation (DFC), part of the Lithia & Driveway family, is seeking a Business Systems Analyst I to support their modern automotive financing operations. The role involves managing support tickets, implementing system changes, and creating reports, all while ensuring a high-quality customer experience.
Salary
$60,000-$85,000 annually
Skills & Requirements
Must-have
Resolve support tickets
Implement system enhancements
Develop reports in Power BI
Onboard and train new users
Scripting and automation tools
Customer service and communication skills
Nice-to-have
Adaptability in fast-paced environment
Methodical task organization
Diligent change control practices
Continuous learning and improvement
Customer service orientation with empathy
Key Requirements
Experience with ticketing systems
Familiarity with JavaScript, Python, SQL, Excel, Power BI