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Workday is seeking a Senior Production Readiness Manager to join their fully remote team in India. This role requires a blend of technical expertise, project management skills, and strong customer relations to ensure successful deployment and performance testing of Workday products.
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Job Summary
The role involves guiding largest and most strategic customers through pre-deployment performance testing and business-critical activities in production.
As the voice of the customer, the manager takes full ownership of the engagement during deployment, building strong relationships with customers and implementation partners.
Workday offers a flexible work approach allowing teams to spend at least half their time each quarter in-office or with customers while maintaining remote flexibility.
Matching Summary
Match Score: 75
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Workday is seeking a Senior Production Readiness Manager to join their fully remote team in India. This role requires a blend of technical expertise, project management skills, and strong customer relations to ensure successful deployment and performance testing of Workday products.
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Skills & Requirements
Must-have
7+ years technical support experience
5+ years customer support or consulting
ERP system performance knowledge
Workday product architecture understanding
Senior leadership engagement skills
Nice-to-have
Crisis management experience
HR Time Tracking Financials Payroll apps
Ability to thrive with ambiguity
Strong storytelling for technical concepts
Self-driven learning capability
Key Requirements
BS or MS in Technical Degree
7+ years technical support experience
5+ years customer support or consulting
APJ shift availability (6:30am to 3:30pm India time)