Service Desk Analyst

DXC Technology Australia & New Zealand

Fully remote
Strong written and verbal communication skills
Prior customer-facing experience required
Basic it knowledge and computer familiarity
DXC Technology is seeking Service Desk Analysts to join a global team serving nearly 6,000 private and public sector clients across 70 countries

Job Summary

  • DXC Technology is seeking Service Desk Analysts to join a global team serving nearly 6,000 private and public sector clients across 70 countries.
  • Key responsibilities include diagnosing basic hardware and software issues, assisting with password resets, and logging support tickets in the helpdesk system.
  • The role prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, and individual work styles within an inclusive environment.

Matching Summary

DXC Technology is seeking Service Desk Analysts to join a global team serving nearly 6,000 private and public sector clients across 70 countries.

Skills & Requirements

Must-have

  • Strong written and verbal communication skills
  • Prior customer-facing experience required
  • Basic IT knowledge and computer familiarity
  • Proficiency with Microsoft Office and ticketing systems
  • Experience in phone-based remote support environments

Nice-to-have

  • Demonstrated problem-solving ability and accuracy
  • Knowledge of call routing and ticketing systems
  • Customer service mindset with patience
  • Ability to follow standard operating procedures
  • Fluency in English written and spoken

Key Requirements

  • High school education or equivalent
  • 6–12 months of IT or customer service experience
  • Unrestricted work rights in Australia required

Work Rights

Must have unrestricted work rights in Australia

Tailored Resume

Cover Letter