Senior Social Media Operations Lead

Canva

Makati City, Philippines
Equity pyckages; inclusive pyrental leave policy; ...
Remote
Lead specialist social media teams
Own crisis and incident leadership
Deep social media expertise
This role serves as the anchor for the Advanced Social Media Team within Canva's User Voice operations

Job Summary

  • This role serves as the anchor for the Advanced Social Media Team within Canva's User Voice operations.
  • The successful candidate will own crisis leadership, coordinate with marketing and communications during high-visibility situations.
  • Canva offers equity packages, inclusive parental leave, and a Vibe & Thrive allowance to support employee wellbeing.

Matching Summary

This role serves as the anchor for the Advanced Social Media Team within Canva's User Voice operations.

Salary

Equity packages; Inclusive parental leave policy; Annual Vibe & Thrive allowance

Skills & Requirements

Must-have

  • Lead specialist social media teams
  • Own crisis and incident leadership
  • Deep social media expertise
  • Handle sensitive content escalations
  • Build operational frameworks and playbooks

Nice-to-have

  • Natural coaching and people development
  • Cross-functional stakeholder trust building
  • Thriving in complex ambiguous environments
  • Strategic direction with operational accountability

Key Requirements

  • Experience leading specialist or subject matter expert teams
  • Proven track record handling social media crises
  • Ability to build trust without formal authority

Work Rights

Not specified

Tailored Resume

Cover Letter