Guest Services Agent Team Lead

JLL

San Francisco, CA, US
Base: 64,000.00 – 80,000.00 usd py; bonus/equity: ...
Front of house hospitality experience
Customer service and communication skills
Google suite proficiency
As the GSA Team Lead, you serve as a point of contact for the Service Ambassador team and assist the regional FM and the client’s team to drive a purposeful fusion of life and work based on authentic human experiences

Job Summary

  • As the GSA Team Lead, you serve as a point of contact for the Service Ambassador team and assist the regional FM and the client’s team to drive a purposeful fusion of life and work based on authentic human experiences.
  • JLL offers personalized benefits that support personal well-being and growth including 401(k) plan with matching contributions, comprehensive medical, dental and vision care, paid parental leave, and paid time off.
  • JLL is committed to equal opportunity employment and provides reasonable accommodations for individuals with disabilities throughout the hiring process.

Matching Summary

As the GSA Team Lead, you serve as a point of contact for the Service Ambassador team and assist the regional FM and the client’s team to drive a purposeful fusion of life and work based on authentic human experiences.

Salary

Base: 64,000.00 – 80,000.00 USD per year; Bonus/Equity: Not specified; Benefits: Comprehensive medical, dental, vision, 401(k) matching, paid parental leave, paid time off

Skills & Requirements

Must-have

  • Front of house hospitality experience
  • Customer service and communication skills
  • Google Suite proficiency
  • Event coordination and planning
  • Vendor network management
  • People management and coaching

Nice-to-have

  • Creative thinking and problem solving
  • Strong drive and persistence
  • Ability to build community of ambassadors
  • Innovative communication strategies
  • Employee engagement focus

Key Requirements

  • More than 5 years front of house experience
  • Authorized to work in the United States without sponsorship
  • Excellent time management skills
  • Ability to manage multiple tasks independently

Work Rights

Authorized to work in the United States without sponsorship

Tailored Resume

Cover Letter