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Thomson Reuters is seeking a Service Cloud Release & Training Operations Specialist in Mexico City to support the adoption and enablement of Salesforce Service Cloud. The ideal candidate will coordinate service cloud releases, develop training content, and provide operational support while leveraging AI tools for enhanced efficiency.
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Job Summary
Support the delivery, adoption, and enablement of Salesforce Service Cloud across the organization, partnering with Product, Engineering, Training, and Support teams.
Leverage AI-enabled tools to accelerate release communications, training material creation, and documentation while ensuring quality, accessibility, and consistency.
Thomson Reuters offers a flexible hybrid working environment, work-life balance initiatives, and career development opportunities.
Matching Summary
Match Score: 75
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Thomson Reuters is seeking a Service Cloud Release & Training Operations Specialist in Mexico City to support the adoption and enablement of Salesforce Service Cloud. The ideal candidate will coordinate service cloud releases, develop training content, and provide operational support while leveraging AI tools for enhanced efficiency.
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Skills & Requirements
Must-have
Salesforce Service Cloud support
training operations
platform enablement
Agile delivery processes
AI-enabled tools for content creation
release communications
training content development
Nice-to-have
global platform rollouts
accessibility standards
agent-facing platforms
contact center technologies
collaboration and empowerment
Key Requirements
Experience supporting Salesforce Service Cloud, training operations, or platform enablement
Familiarity with Agile delivery processes, including story tracking and User Acceptance Testing (UAT) support
Experience creating or maintaining training content using Articulate 360 and Workday Learning
Strong written communication skills
Experience using AI-enabled tools for content creation or documentation
Strong organizational skills and attention to detail
Bilingual proficiency in Spanish and English (preferred)