You will serve as the primary point of contact for Sun Life U.S. clients regarding policy values, product features, and status updates
Job Summary
You will serve as the primary point of contact for Sun Life U.S. clients regarding policy values, product features, and status updates.
The role requires delivering exceptional service for Whole Life, Term Life, and Universal Life Insurance products while maintaining high security standards.
You will collaborate with dynamic colleagues in a team-oriented environment that encourages professional growth and continuous learning.
Matching Summary
You will serve as the primary point of contact for Sun Life U.S. clients regarding policy values, product features, and status updates.
Skills & Requirements
Must-have
1-2 years customer service experience
Phone-based support skills
Policy values and form processing
Active listening and empathy
Security awareness for client data
Nice-to-have
Familiarity with insurance products
Team-oriented mindset
Adaptability to remote work
Continuous improvement participation
Strong research capabilities
Key Requirements
1-2 years of customer service experience
Degree or equivalent experience preferred
Proficiency with computer systems and internal knowledge bases