Sr Service Desk Analyst

Zelis

Hyderabad, India
Hybrid
Technical support for hardware and software
Incident management using itsm tools
Strong knowledge of windows and mac operating systems
Zelis is modernizing the healthcare financial experience in the U.S. by improving transparency and efficiency

Job Summary

  • Zelis is modernizing the healthcare financial experience in the U.S. by improving transparency and efficiency.
  • The role involves troubleshooting and resolving technical issues while ensuring high levels of customer satisfaction.
  • Zelis India fosters a collaborative work culture with opportunities for professional growth and hybrid work flexibility.

Matching Summary

Zelis is modernizing the healthcare financial experience in the U.S. by improving transparency and efficiency.

Skills & Requirements

Must-have

  • Technical support for hardware and software
  • Incident management using ITSM tools
  • Strong knowledge of Windows and Mac operating systems

Nice-to-have

  • Excellent problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Commitment to diversity and inclusion

Key Requirements

  • Bachelor’s degree in information technology or related field
  • 5+ years of experience in technical support
  • Relevant certifications are advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter