Sr. Customer Success Manager- Nyc Or Toronto

Cockroach Labs

New York, NY, USA
Base: $145,000 - $160,000 usd; bonus/equity: eligi...
Remote
6-8 years customer success experience
3+ years strategic account management
Knowledge of databases and distributed systems
The role involves owning the customer's path to value realization from onboarding through long-term growth

Job Summary

  • The role involves owning the customer's path to value realization from onboarding through long-term growth.
  • Candidates must be based in Toronto or NYC to be eligible for this position due to hybrid work requirements.
  • The company offers a comprehensive benefits package including stock options, medical insurance, and professional development funds.

Matching Summary

The role involves owning the customer's path to value realization from onboarding through long-term growth.

Salary

Base: $145,000 - $160,000 USD; Bonus/Equity: Eligible for commission and stock options; Benefits: Medical, dental, vision, parental leave, and PTO

Skills & Requirements

Must-have

  • 6-8 years Customer Success experience
  • 3+ years strategic account management
  • Knowledge of databases and distributed systems
  • Experience working with sales teams
  • Ability to lead Executive Business Reviews

Nice-to-have

  • Strong program management skills
  • Deep product knowledge development
  • Proactive risk identification
  • Cross-functional team coordination

Key Requirements

  • 6-8 years of CSM or Technical Account Manager experience
  • 3+ years managing high-value strategic accounts
  • Must be located in Toronto or NYC
  • Knowledge of modern enterprise software architecture

Work Rights

Not specified

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