Contact Center Rep Ii

TD Ameritrade

Toronto, Ontario, Canada
Base: $45,700 - $61,000 cad; bonus/equity: not spe...
Exceptional customer experience delivery
Comprehensive financial product knowledge
Accurate transaction processing skills
The role focuses on creating exceptional customer experiences by managing inquiries, issues, and providing comprehensive financial advice

Job Summary

  • The role focuses on creating exceptional customer experiences by managing inquiries, issues, and providing comprehensive financial advice.
  • Employees are expected to identify cross-sell opportunities while ensuring all transactions are accurate and compliant with bank policies.
  • TD offers a competitive total rewards package including health benefits, retirement programs, and extensive career development opportunities.

Matching Summary

The role focuses on creating exceptional customer experiences by managing inquiries, issues, and providing comprehensive financial advice.

Salary

Base: $45,700 - $61,000 CAD; Bonus/Equity: Not specified; Benefits: Health, savings, retirement, paid time off

Skills & Requirements

Must-have

  • Exceptional customer experience delivery
  • Comprehensive financial product knowledge
  • Accurate transaction processing skills
  • Digital banking product guidance
  • Problem-solving for atypical situations

Nice-to-have

  • Cross-sell opportunity identification
  • Process improvement participation
  • Team collaboration and support
  • Brand champion mindset
  • Curious questioning techniques

Key Requirements

  • High School diploma or Undergraduate degree
  • 1+ years of relevant experience
  • Knowledge of banking regulations and compliance

Work Rights

Not specified

Tailored Resume

Cover Letter