Not specified (assumed to be hybrid or flexible based on company culture).
4+ years account or project management experience
Enterprise customer relationship management
Data analysis and kpi reporting
ServiceTitan is seeking a Customer Success Manager for their Enterprise team to manage a portfolio of high-touch trades companies, ensuring they maximize the software's value. The ideal candidate should possess strong account management experience, exceptional communication skills, and the ability to analyze data while providing strategic solutions
Job Summary
You will actively manage a portfolio of approximately 35 high-touch Enterprise customer accounts while ensuring they maximize the value of the software.
The role involves building senior-level relationships, solving complex problems with out-of-the-box solutions, and regularly analyzing user engagement data to identify actionable insights.
The company offers comprehensive benefits including 100% employer-paid medical options, up to $20k in fertility services, and a competitive salary range between $86,600 and $115,800 USD plus commission.
Matching Summary
Match Score: 85
ServiceTitan is seeking a Customer Success Manager for their Enterprise team to manage a portfolio of high-touch trades companies, ensuring they maximize the software's value. The ideal candidate should possess strong account management experience, exceptional communication skills, and the ability to analyze data while providing strategic solutions.
Salary
Base: $86,600 - $115,800 USD; Bonus/Equity: Commission-eligible with equity included; Benefits: Comprehensive health, wellness, and parental support packages
Skills & Requirements
Must-have
4+ years account or project management experience
Enterprise customer relationship management
Data analysis and KPI reporting
Complex problem solving skills
Executive-level communication
Nice-to-have
Entrepreneurial mindset in fast-paced environment
Mentoring new hires and team members
Passion for technology and service industry
Ability to work autonomously
Adaptability to changing business needs
Key Requirements
4+ years combined account/project management experience
Strong attention to detail and multi-tasking ability
Demonstrated interest in project management and data analysis