Business Relationship Manager

Freshfields

New York, United States
Base: $120,000 to $200,000; bonus/equity: not spec...
It service management experience
Stakeholder engagement
Service excellence
Act as the primary IT contact for the New York region, ensuring IT services are reliable, high-performing, and aligned with business requirements

Job Summary

  • Act as the primary IT contact for the New York region, ensuring IT services are reliable, high-performing, and aligned with business requirements.
  • Collaborate with global service teams to resolve issues, implement improvements, and support the adoption of new technologies.
  • This is a unique opportunity to make a meaningful impact in a global organization while focusing on regional service excellence.

Matching Summary

Act as the primary IT contact for the New York region, ensuring IT services are reliable, high-performing, and aligned with business requirements.

Salary

Base: $120,000 to $200,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • IT service management experience
  • Stakeholder engagement
  • Service excellence
  • Major incident management
  • ITSM tools (ServiceNow)

Nice-to-have

  • Customer insight practices
  • Structured thinking
  • Collaborative environment
  • Continuous improvement

Key Requirements

  • Proven experience in IT service management
  • Experience in major incident management
  • Experience in technology change delivery
  • Familiarity with ITSM tools

Work Rights

Not specified

Tailored Resume

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