Melco Resorts & Entertainment is seeking an Assistant Manager for Butler and Concierge Services at City of Dreams Manila. The role involves overseeing guest services to ensure a high standard of personalized service for VIP guests and managing daily operations
Job Summary
Assistant Manager, Butler and Concierge Services is responsible for assisting smooth delivery of guest luggage, parking of guest cars, guest recognition and personalized service such as welcoming all VIP and Villa guests, knowing their preferences and creating a relationship with the guests to ensure a lasting and memorable stay.
This person has a key role in upholding the quality standards as established by City of Dreams, Manila and managing the day to day Butler and Concierge operation.
This position is also responsible for nurturing relationships with other departments in relation to guest requests and requirements and liaising with the Front Office regarding operational requirements.
Matching Summary
Match Score: 85
Melco Resorts & Entertainment is seeking an Assistant Manager for Butler and Concierge Services at City of Dreams Manila. The role involves overseeing guest services to ensure a high standard of personalized service for VIP guests and managing daily operations.
Skills & Requirements
Must-have
Overseeing daily Butler and Concierge operations
Guest recognition and personalized service
Managing day-to-day operations
Liaising with other departments
Upholding quality standards
Professional and timely customer service
Nice-to-have
Maximizing customer satisfaction
Fostering positive relationships
Anticipating guest needs
Contributing to team spirit
Key Requirements
Minimum 2 years' previous experience as Executive Club Level Concierge, Butler, or Guest Relations Officer in a 5-star luxury hotel
Minimum of 1 year in a supervisor position with understanding of VIP operations
Knowledge of Front Desk, Concierge, F&B, and Housekeeping operations
College degree or equivalent professional training, preferred
Fluent in written and spoken English
Computer literate with OPERA (PMS), Word, Power Point, Excel