EUC Transformation & ServiceNow Analyst (Contract)

ICON OUTSOURCING

Islandwide, Singapore
8 years it experience minimum
4-5 full euc transformation projects
Servicenow itsm ecosystem expertise
This role leads enterprise-scale EUC transformation initiatives across the ASPAC region aligned with global digital workplace strategies

Job Summary

  • This role leads enterprise-scale EUC transformation initiatives across the ASPAC region aligned with global digital workplace strategies.
  • The successful candidate will drive ServiceNow adoption and optimization across Incident, Request, Change, Asset Management, and CMDB modules.
  • Responsibilities include managing distributed multi-country teams, governing operational KPIs, and ensuring stable, compliant EUC operations in regulated environments.

Matching Summary

Match Score: 85

This role leads enterprise-scale EUC transformation initiatives across the ASPAC region aligned with global digital workplace strategies.

Skills & Requirements

Must-have

  • 8 years IT experience minimum
  • 4-5 full EUC transformation projects
  • ServiceNow ITSM ecosystem expertise
  • ASPAC regional team management
  • ITIL governance and compliance
  • Endpoint automation and orchestration

Nice-to-have

  • Pharmaceutical or life sciences background
  • DEX platforms like Nexthink or Lakeside
  • Microsoft Intune and Autopilot knowledge
  • AI Ops and workflow optimization skills
  • Project Management certifications (PMP/PRINCE2)
  • Cybersecurity and audit readiness awareness

Key Requirements

  • Minimum 8 years IT experience
  • Bachelor degree in Computer Engineering
  • 3+ years IT Service delivery experience
  • Experience in pharmaceutical/life sciences preferred
  • Project Management certification preferred

Work Rights

Not specified

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