Conseiller En Support Technique / Technical Support Advisor

ACCEO Retail Solutions

Quebec, Canada
**
Diagnose and resolve technical issues
Retail hardware and software support
Customer communication (calls, other methods)
** ACCEO Retail Solutions is seeking a Technical Support Advisor to join their Retail Solutions Support and Success team in Quebec, Canada. The role involves assisting customers with retail hardware and software needs, diagnosing and resolving issues, and ensuring customer satisfaction in a fast-paced B2B environment. **

Job Summary

  • As a Technical Support Advisor, you will specialize in assisting customers by diagnosing and resolving issues through your product and service expertise.
  • You will be responsible for identifying customer needs, responding to inquiries, giving technical advice, resolving issues, and ensuring efficiency and customer satisfaction.
  • Participate in the rotation of the on-call team with the rest of the customer support team every other week, weeknights or weekends.

Matching Summary

Match Score: 75

** ACCEO Retail Solutions is seeking a Technical Support Advisor to join their Retail Solutions Support and Success team in Quebec, Canada. The role involves assisting customers with retail hardware and software needs, diagnosing and resolving issues, and ensuring customer satisfaction in a fast-paced B2B environment. **

Skills & Requirements

Must-have

  • Diagnose and resolve technical issues
  • Retail hardware and software support
  • Customer communication (calls, other methods)
  • SQL language for reports and data
  • Bilingual French and English communication

Nice-to-have

  • Customer success knowledge
  • Retail industry expertise
  • Proactive problem-solving
  • Team collaboration
  • Passion for learning and people

Key Requirements

  • Microsoft SQL database experience preferred
  • POS and retail software experience desired
  • On-call rotation participation

Work Rights

Not specified

Tailored Resume

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